Opsgenie Notifications in FNM Manager

Introduction

FNM Manager integrates seamlessly with Opsgenie by Atlassian to deliver advanced alerting and notification capabilities. This integration ensures that critical events detected by FastNetMon are promptly communicated to your team, enabling quick responses to network incidents.

Key Features

Real-time alerts for critical events in FastNetMon.
Customizable priority levels for alerts.
Ability to define source identifiers and alias prefixes for better organization.
Supports integration using an Opsgenie API key.

Configuration Steps

Enable Opsgenie Integration:
- Navigate to System Notifications > Alerts Opsgenie by Atlassian.
- Toggle the Enable Alerts by Opsgenie option.
Enter the Opsgenie API Key:
- Obtain your API key from your Opsgenie account.
- Paste the API key into the Opsgenie API_KEY field.
Define Source and Alias Prefix:
- Source: Specify the source identifier for the alerts (e.g., src-01).
- Alias Prefix: Add a custom prefix for the alerts to organize notifications (e.g., aliasprefi).
Set Alert Priority Levels:
- Choose a priority level from the dropdown menu:
  - P1 Critical: Highest priority for critical incidents.
  - P2 High: High priority for major incidents.
  - P3 Moderate: Moderate priority for less urgent issues.
  - P4 Low: Low priority for minor issues.
  - P5 Informational: Lowest priority for informational alerts.
Save Configuration:
- Once all fields are completed, click on Save Config to apply the changes.

Note on Opsgenie Plans

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can only add this integration from your team dashboard. The Integrations page under Settings is not available in these plans.

Steps to add the integration:

Go to Teams and select your team.
Select Integrations from the left navigation menu, then choose Add Integration.

Benefits of Using Opsgenie